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Change Policy

Shipping Policy

The delivery of the products includes the transfer  to the door of the address registered in the order. The package is delivered on the first floor, since there is no stair climbing service.

The package is delivered to a person over 18 years of age who is at home.

If when the product sent by Cloth Industrial arrives  You reject the delivery for a reason beyond our responsibility, the shipping cost will not be returned to you and you will have to assume a new shipping cost. The carrier will be limited to:

* Deliver the product to the address indicated in the dispatch guide.  

* Wait for the visual inspection by the receiver to rule out any damage.

  In any case, we adhere to the carrier's package delivery policy..


Returns and exchange policy

When requesting an exchange of your product or money back you must bear in mind that the product must be new, unused, its labels and / or accessories must be original,  the product must be in perfect condition.  

The conditions and terms of change are detailed below:

  • 30 calendar days after the date you received it.  

  • The customer assumes the cost of shipping the size that does not fit and Cloth Industrial assumes the cost of shipping the new size.  

* Garments with modifications to the original clothing will not be received.


How to make a change?  

You can change your product by size or color. This change is subject to the availability of inventory in the Virtual Store and you must bear in mind that the product you choose has the same price as the one initially purchased. 

You can communicate through any of our customer service channels:

WhatsApp: 3135617253


How to apply  a money back?

The customer must bear the cost of shipping the product return and request a refund of the money through our customer service channels. 

Once Cloth Industrial receives the product and verifies its status, the money will be returned the next two business days.

Money will be returned  by the same platform  payment used at the time of purchase. 

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